General
Payment & Billing
General
- Basics
We offer offer a rechargeable, prepaid account through which you can place low rate international phone-to-phone calls from your internet phone or by using a toll free access number. Upon opening an account with you will receive an email containing your PIN number. The PIN number is used for placing international calls using your internet phone or the toll-free number. You can easily recharge your account online with $10 to $100 denominations.
What is a PIN number?
Each account has a Personal Identification Number (PIN) that allows you to make phone calls from any phone in the US and Canada. Each PIN number is unique and is used to confirm that you are placing a call or using a given service.
How do I get assistance if I have a problem?
With the phone-to-phone service you can call anywhere in the world. However, our special rates are for phone calls made to Bulgaria.
Do you have different calling rates depending on the time of day?
No.
What countries can I call?
With the service you can call anywhere in the world at very low rates. Calls between internet phones on our network are free.
How do I place a call?
Click here for calling instructions :
How long do you keep user call history records?
We keep history records of your calls for the last 12 months.
Payment & Billing
How am I billed?
You pay only for the minutes you talk. Call charges calculated in increments of 6 seconds with a 30 second minimum increment. You can check our calling rates. There are no monthly, installation, activation or connection fees.
How can I check my balance?
To check your balance go to the Balance & Call History page.
Are there any hidden costs?
No. You pay for the time you talk. There are no monthly, installation, or activation fees.
Could I be asked to fax my credit information?
Yes. Sometimes we need to see is a photocopy of your credit card along with a credit card statement showing your billing address and credit card number. We accept: driver's license, passport and bank/credit card statements.
Why was my credit card declined?
There are several reasons why your credit card might be declined by our system. The most common reasons are:
- Incorrect expiration date - check to make sure you have the correct expiration date;
- Incorrect credit card number - make sure that you are entering the correct 16-digit credit card number along with the CVV2 security code;
- Incorrect billing address - make sure the billing address you enter matches the address where your monthly credit card statements are mailed each month;
- Insufficient Funds - make sure the amount you are trying to purchase does not exceed your credit card limit;
- Credit card reported missing or stolen. Credit card fraud;
- We prosecute credit card fraud to the full extent of the law.
If you are unsure why your credit card was declined by our system, please contact your issuing bank for further information.
I registered with but I haven't received my PIN number yet?
Usually it takes up to 48 hours to receive the email confirmation, containing your PIN number. In some cases your credit card issuer might require us to contact them first so they can authorize the charge to your credit card. This procedure protects you from fraudulent charges on your account, and it may take up to 48 hours after you have registered with Phone. You can also retrieve your PIN online. Just login into your account and go to the Balance & Call History.
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