1. Quick Start Guide

How to Use Softphone

Step 1:   To run a Softphone, first check if Active-x is enabled . It can be used with Internet 

              Explorer 5, 6

Step 2:  To run a Softphone  Either click on the desktop  Icon   if it is already                     

            available otherwise go to http://telcoservice.com  and click on Softphone

1. Login with your account number and user name.

2. The application will run and connect to the server.

To make a call from the USB Phone to mobile or landline:

1.Place a Call

To place a call, you first have to enter the number of the calling party by dialling on the dial pad.
To do so, enter a phone number by using the digit buttons on the dial pad or by typing the digits using a PC keyboard.

When done, click the button or press Enter on your keyboard.While the number entered is being dialled, you will see a message displaying "Calling ###-###-####".

Once a connection is established and the called party answers the phone, you can start speaking into the microphone.

It is possible to cancel the call before the other side has either accepted or rejected the call. To do so, press the button.

2. The dialer will connect you to the destination number.

3. A call is considered finished when either you or the person you are talking to choose to end the call.

To end a call, click the button.

The total of minutes used will be shown in the status.

To make a call from a USB Phone to another USB Phone:

1. Click 'id' to view your personal caller ID.

2. Enter your destination ID number and press the button.

To answer a call

1. For an incoming call to be answered, the soft phone must be running.

2. Once an incoming call is received, you will have a ringing tone played through the speakers.

3. You will also be able to see the identity of the caller, which will be displayed on the calling screen.
4. To accept a call, press the button. Alternatively, to reject a call press the button.

Remark: Please keep your USB Phone speaker on.

To make a call from a Phone Book

You can shortcut a call by selecting a person you want to call from your Address Book list.

To do this, click on the button to display the list of your contacts and double-click on the party you want to call. The soft phone will automatically input this person's phone number into the Call Information screen and the call will be placed.

 2.  Features and requirements.

It works on any personal computer and internet connections starting from 28kbps dialup to full broadband DSL and cable connections. It even works through internet firewalls. Simply click on the Softphone link and enter your username and password or your PIN code. Leave the Softphone running on your PC to receive calls. Call anywhere in the world at amazing low rates. Calls between Softphones and other IP phones are free, so be sure to give your number to your friends and have them signup for this service. Your account also includes a US phone card 800 access number.

Softphone Requirements are

§ Operating Systems: Windows (TM) 98, 98 SE, Me, 2000, XP    

§ Processor: Pentium 233 MHz

§  Memory: 64MB RAM or better

§  Internet Access: at least 28kbps dialup internet connection

§  Sound Card

Softphone features include:

· Volume control on microphone and speaker

· Phone Book

· Call history and Rates

· Account Balance

· On-line recharge

If you do not have an account, you must first register and purchase

calling time. You will need to enable Active-X controls in your internet browser.

How to get Best Quality

§ Most notebooks and PCs have microphone and speakers. To get better audio quality and to avoid echo you may use any USBphone, BlueTooth or a simple wired headset;  

§ We recommend you to install the latest updates of Operating System, sound and network drivers, and Active-X. Get updates from the vendor website or just run MS Windows update.

§  Check Internet connectivity: Try to ping your party's IP address. A good response time is under 100 ms unless the party you are calling to is from down under.  If the ping time seems too large, you Internet connection is too busy now.  Try to stop any other Internet activity.

§ Please make sure that your microphone and speaker provide a good enough sound quality;

§   If the problem persists, ask your Internet provider or system administrator to fix it.

Normally you should hear Voice over IP much better than using old plain or mobile telephony.  Sound delays, echo, voice outage, and distortions are network or hardware problems;

3. User Guide

§            How to enable Active-X

To run a soft phone, first check that ActiveX is enabled. It can be used with Internet Explorer 5, 6 only.

Step 1
Select the "Internet Options" from the "Tools" menu of your browser.

Step 2
Select the "Security" tab for the "Internet" zone.

Check that Java permissions are set to "High Safety".
 

            

Step 3
Make sure that it is allowed to: download signed activeX controls, script ActiveX controls marked safe for scripting, and run ActiveX controls and plug-ins.

SoftPhone integrates a full-featured Address Book allowing you to save, modify or delete prospective or current contacts. To display the address book press the Book button from the Graphical User Interface. This will display a drop down list for inserting and selecting address entries.




a. Adding a New Entry to the Address Book

Address entries are organized by their name, phone number or group affiliation.
An address entry is added to the address book by clicking on the   button.
This will display an address entry form for creating a new contact.   
To add a new entry, enter the contact’s name, phone number or group and press the Change button.
Added entries could be saved by pressing the   button.
This will permanently store an entry in the address book until the entry is deleted.
Note: If you add an entry but do not save it, the entry will be erased once you log out from the application.

b. Modifying an Existing Entry in the Address Book

To modify an entry double-click on the  notation against the entry's name.
This will display the person's address entry form. Now, you can edit entry's data as desired.

c. Deleting an Existing Entry in the Address Book

Once added an address entry could be deleted by pressing the respective  button after highlighting the entry to be deleted.
Pressing the button will permanently delete an address entry from the list of available ones.

d. Dialing from Address Book

You can dial a number directly from your Address Book by double-clicking on contact you want to call.
You can shortcut a call by selecting a person you want to call from your Address Book list. Softphone will automatically input the person’s phone number into the Call Information screen and the call will be placed.

e.  Call History

The History menu allows you to browse through a list of recently received or/and placed calls. The call history contains the last 10 received or placed phone calls.

f. Viewing Call History

To display the call history, press the History button from the Graphical User Interface. This will display a drop down list containing the last 10 calls you have initiated or accepted.

§         How to delete Softphone

Delete your desktop icons and remove any objects from your browser. For this you need to Open internet explorer page then go to  Tools then to Internet Options and then to Settings under general tab and then to View Objects and in there delete any SIP objects listed. Also make sure you have latest Active-X version. You can check the version by scrolling to the right and it should say  1,0,0,176 or 1,0,0,178    

§         How Softphone works

Softphone works with SIP technology. It basically registers with our server in Virginia and and it gets authenticated based on PIN and Username. Softphone uses port 5068 and sends all requests on port 5060 to our server.  If these ports are blocked then Softphone will not get registered with our server and “GK not found “ will be displayed. Also Softphone will not work if any other application is using the same range of ports.

 4.  Troubleshooting         

 Here are few possible errors and their solutions

 1.  Gatekeeper error        

 

 This message shows up when there is a connectivity issue between Softphone

 application and our server. This can happen mainly when softphone is not

 able to send the registration request to the server. Registrations are sent

 from port 5068 on your PC and our server listens them on port 5060. 

 Solution :  make sure that ports 5068 and 5060 are available on your PC

 and on your firewall or router.

2.     Internal Server Error

 

This message shows up where server is not available for softphone application. This error occurs during initialization of the softphone. Softphone shortcut on your desktop or on the link of the website usually points to centralized location of the server where actual softphone page is loaded. If the server is not available shortcut will fail to load on your PC.

Solution : Please report this to customersupport@gphone.com

3.   Unregistered from Gatekeeper

This message shows up when Softphone application no more talks to the server. Basically Softphone is not getting any response back from the server in specified time frame. This can happen when either softphone is hung or PC on which softphone is residing cannot reach to internet anymore or server is down. This can also happen when there is a huge traffic in the network and registration requests and responses timeout before reaching server.

Solution : Check your PC for internet connection. You may want to close  

application and open again. If this not help then please contact us at

customersupport@gphone.com

4.      Connecting to server

This message shows usually in the beginning when you start softphone. This message should stay for long

and you should see a message that “ Registered and ready to make call” just in few seconds as soon as you

enter the Username or PIN. If this message stays for long this means that softphone is trying to connect to

server and it is failing to register. This indicates that the username or PIN that you are using is good but

server is not able to process your request. It can also be that server sending you confirmation but you are not

able to receive it on your PC.

Solutiom: Try reloading  Softphone, Refer Troubleshooting  tip 1. If these no

help  please contact customersupport@gphone.com

5.      Call completed with 0:00 duration

This message shows up when you try dialing a destination and call fails. This can happen if digits you have dialed are not complete, or it is an invalid number or carrier is failing that call. Solution: Call customer support at Global Phone or send an email to customersupport@gphone.com

6.      USB device with one way audio

If you are able to hear on USB device but the other party is not able to hear you then go to Control Panel and go to Sounds and Multimedia and then select Audio Tab. The settings on this should be as shown above. If it is still not working then try recording your own voice in Sound Recorder. You can access Sound Recoder from Start -- Programs -- Accessories -- Entertainment -- Sound Recorder. If the problem still persists then please call customer support or send an email to customersupport@gphone.com